Job Description
Join our dynamic team as an IT Support Specialist in Sacramento and become the backbone of our tech infrastructure! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (Azure/O365), and endpoint security solutions
- Deploy and configure workstations, servers, and mobile devices
- Document IT procedures, maintain asset inventory, and create knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Monitor system health and proactively address potential infrastructure risks
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Network+ or equivalent certification required
- Proficiency in PowerShell scripting and network troubleshooting tools
- Experience with ServiceNow or ITSM platforms
- Strong knowledge of cloud infrastructure (AWS/Azure) fundamentals
- Excellent communication skills with customer-focused mindset