Job Description
Join TechSolutions Inc., a leading IT service provider in Tucson, as an IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional IT support to our diverse client base. Enjoy a collaborative environment, cutting-edge tools, and opportunities for professional growth. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with network engineers on infrastructure projects
- Conduct employee training on cybersecurity best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- CompTIA A+ and Network+ certifications required
- Proficiency in Windows OS, Active Directory, and Office 365
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Knowledge of cloud services (Azure/AWS) and basic networking