Job Description
Join our award-winning IT team at TechSolutions Inc. and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our Louisville-based clients. Enjoy a hybrid work model, competitive benefits, and opportunities for professional growth in a dynamic environment.
As a key member of our technology division, you'll ensure seamless operations across our client portfolio while honing cutting-edge skills in cloud solutions and cybersecurity. We invest in your development through certifications and mentorship programs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network infrastructure, and cloud services (AWS/Azure)
- Provide Tier 2/3 technical support for 200+ end-users
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document technical processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train employees on security best practices and new technologies
Qualifications
- 3+ years in enterprise IT support with Windows Server experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in PowerShell, SCCM, and Intune
- Strong understanding of TCP/IP, DNS, and DHCP
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs for hardware maintenance
- Valid driver's license for occasional on-site visits