Job Description
Join our dynamic IT team at TechSolutions Inc. as an IT Support Specialist in Columbus, OH. We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This role offers hybrid work options and opportunities for career advancement in a cutting-edge environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage helpdesk tickets via ServiceNow with 98% resolution SLA adherence
- Deploy and configure Windows/macOS environments across 500+ endpoints
- Collaborate with cybersecurity team on vulnerability remediation
- Document SOPs and create knowledge base articles for internal use
- Support cloud migrations to Azure/AWS environments
- Maintain asset inventory lifecycle management
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications
- Expertise in Active Directory, SCCM, and Intune
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow and ITIL frameworks
- CCNA or equivalent networking certification
- Excellent communication and problem-solving abilities