Job Description
Join TechCore Solutions, a leading innovator in cloud infrastructure, as our next IT Support Specialist in sunny San Diego! We're seeking a tech-savvy professional to empower our growing team with seamless IT services. Enjoy collaborative projects, cutting-edge tools, and a culture that values continuous learning. Your expertise will directly impact our mission to deliver exceptional digital experiences while advancing your career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud service integrations
- Deploy and maintain endpoint security solutions across 500+ devices
- Document SOPs and knowledge base articles for IT operations
- Collaborate with vendors to resolve escalated technical issues
- Lead IT projects including hardware refresh cycles and system migrations
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in PowerShell scripting and automation tools
- Strong troubleshooting skills for network connectivity issues (TCP/IP, DNS)
- Experience with service desk platforms (ServiceNow, Jira Service Desk)
- CCNA or Network+ certification preferred
- Bachelor's degree in IT or related field