Job Description
TechSolutions Inc. is a cutting-edge technology firm urgently seeking a skilled IT Support Specialist to join our dynamic team in Seattle. As a cornerstone of our operations, you'll empower employees with seamless technical solutions while maintaining our high-performance infrastructure. This is your chance to make an immediate impact in a fast-paced environment where innovation meets excellence. We offer competitive compensation, comprehensive benefits, and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Azure AD, and cloud service integrations
- Implement security protocols and maintain compliance with industry standards
- Diagnose and resolve complex system outages with SLA-driven urgency
- Document processes and create knowledge base articles for continuous improvement
- Collaborate with vendors for hardware procurement and software licensing
- Lead IT projects including workstation deployments and system upgrades
Qualifications
- 3+ years of enterprise-level IT support experience with Windows/macOS/Linux environments
- Expert knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Active CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or similar ITSM platforms
- Strong troubleshooting skills with hardware diagnostics and virtualization (VMware/Hyper-V)
- Excellent communication abilities with cross-functional teams