Job Description
Join our dynamic tech team in Milwaukee! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key player in our operations, you'll ensure seamless system functionality while solving complex challenges with creativity and precision. Enjoy competitive benefits, flexible scheduling, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and configure network infrastructure including routers/firewalls
- Document technical processes and maintain knowledge base articles
- Provide remote/on-site support with 24/7 on-call rotation
- Optimize cloud services (O365, Azure) and backup systems
- Train staff on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory, SCCM, and VPN solutions
- Strong knowledge of TCP/IP, DNS, and DHCP protocols
- Experience with ticketing systems (Jira/ServiceNow)
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs and work flexible hours