Job Description
Join our dynamic team at TechFlow Solutions and become the backbone of our IT operations! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in San Antonio. This immediate opening offers a chance to work with cutting-edge technology while making a tangible impact on business efficiency. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise truly matters.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems administration
- Deploy and configure end-user devices including laptops, printers, and mobile devices
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors to resolve complex technical escalations
- Implement cybersecurity best practices and data protection protocols
- Train staff on new technology solutions and security awareness
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Strong troubleshooting skills with hardware and network connectivity
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Excellent communication skills with ability to translate technical concepts
- Valid Texas driver's license and reliable transportation
- Ability to lift 25 lbs and work in various office environments