Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our dynamic team! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base in Austin's thriving tech ecosystem. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across platforms
- Deploy and maintain Windows/macOS environments with automation tools
- Diagnose and resolve complex system outages and security incidents
- Create and maintain documentation for SOPs and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Implement backup/recovery solutions and disaster recovery protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Office 365, and cloud services (Azure/AWS)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (Jira, ServiceNow) and ITIL practices
- Excellent communication skills with ability to translate technical concepts
- Ability to work flexible hours including occasional on-call rotation