Job Description
Join TechSolutions Inc., New Orleans' premier IT services provider, as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT support to our diverse clientele in the vibrant heart of Louisiana. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and supporting local businesses, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage helpdesk tickets and prioritize incident resolution
- Install, configure, and maintain workstations and servers
- Implement cybersecurity protocols and data protection measures
- Document IT processes and create technical documentation
- Train users on new technologies and best practices
- Collaborate with IT team on infrastructure projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Valid Louisiana driver's license for local client visits