Job Description
Join TechSolutions Inc. as an IT Support Specialist in Tulsa, OK! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing team. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. If you're passionate about solving technical challenges and providing top-tier customer service, apply today!
Responsibilities
- Provide Level 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage user accounts, permissions, and access controls via Active Directory
- Document IT processes, incidents, and solutions in ticketing systems
- Collaborate with cross-functional teams on system upgrades and projects
- Monitor network performance and security protocols
- Train employees on IT best practices and security policies
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency with Windows OS, Microsoft Office Suite, and cloud services
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certification (CompTIA A+, Network+, or Microsoft 365 Certified) preferred
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Ability to work independently and prioritize tasks effectively