Job Description
Join our award-winning IT team in Indianapolis and become the go-to technical hero for our growing client base. We're seeking a passionate IT Support Specialist to deliver exceptional service in a fast-paced, innovative environment. You'll be instrumental in maintaining our clients' digital infrastructure while enjoying competitive benefits and career advancement opportunities.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory, Office 365, and cloud-based applications
- Document technical procedures and maintain service desk ticketing systems
- Collaborate with vendors to resolve complex technical escalations
- Conduct user training on security best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and enterprise networking
- Experience with service desk tools (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with ability to troubleshoot remotely
- Excellent communication skills and customer service orientation