Job Description
Join our dynamic team as an IT Support Specialist in the heart of Washington DC! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise environment. You'll be the go-to expert for resolving technical challenges, optimizing system performance, and ensuring seamless IT operations. With competitive compensation and growth opportunities, this role offers a chance to make a tangible impact in a forward-thinking organization.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure troubleshooting
- Deploy and maintain desktop/laptop imaging solutions (Windows 10/11)
- Collaborate with cybersecurity team on endpoint protection protocols
- Document technical procedures and maintain knowledge base articles
- Lead cross-departmental IT projects and system upgrades
- Maintain compliance with NIST and federal IT standards
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows OS, Active Directory, and Microsoft 365
- CompTIA Network+ or equivalent networking certification
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Ability to work under pressure with competing priorities
- Clear communication skills for technical/non-technical stakeholders
- Relevant bachelor's degree or equivalent certification