Job Description
Join our dynamic IT team as an IT Support Specialist in Tulsa, OK! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. You'll be the backbone of our operations, ensuring seamless technology experiences for diverse industries while advancing your career in a collaborative environment. What we offer: Competitive salary, comprehensive benefits, professional development, and a culture that values innovation and work-life balance. Why Tulsa? Thriving tech scene, affordable living, and vibrant community. Apply now to become part of our success story!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage help desk ticketing system with SLA adherence and resolution prioritization
- Deploy and maintain Windows/macOS environments including Active Directory and cloud services
- Conduct cybersecurity protocols including vulnerability assessments and incident response
- Document IT procedures, knowledge base articles, and system documentation
- Collaborate with vendors for hardware/software procurement and licensing management
- Support hybrid work environments with VPN, remote access, and endpoint security solutions
Qualifications
- 3+ years of experience in corporate IT support or managed services
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and cloud technologies (Azure/O365)
- Strong troubleshooting skills for Windows/macOS, networking, and virtualization
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills with ability to translate technical concepts to non-technical users
- Valid driver's license for occasional on-site client visits in Tulsa metro