Job Description
Join our innovative team at TechFlow Solutions, where cutting-edge technology meets exceptional user support. We're seeking a passionate IT Support Specialist to empower our San Francisco workforce with seamless technical solutions. Enjoy a hybrid work model, competitive benefits, and opportunities to grow your career in one of the world's tech capitals.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, endpoint security, and cloud infrastructure (Azure/O365)
- Deploy and maintain desktop/laptop systems with Windows/macOS environments
- Collaborate with cross-functional teams on IT projects and system improvements
- Document technical procedures and maintain knowledge base articles
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in IT support or help desk roles
- Expertise in Windows/macOS troubleshooting and deployment
- Strong knowledge of Active Directory, VPNs, and network fundamentals
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Exceptional communication skills and customer service mindset