Job Description
Join our dynamic IT team in the heart of Manhattan as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. This hybrid role combines in-office troubleshooting with remote support, offering a perfect blend of hands-on experience and digital collaboration.
At TechSolutions Inc., we invest in our people with cutting-edge tools, continuous training, and a culture that values innovation. Enjoy competitive benefits, flexible scheduling, and the opportunity to work with industry-leading technologies in a fast-paced environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure endpoint devices (laptops, mobile devices)
- Provide Level 2 support for network connectivity issues
- Document incidents, solutions, and knowledge base articles
- Collaborate with security team on vulnerability patching
- Train employees on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Microsoft 365 administration
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Strong knowledge of LAN/WAN networking principles
- Excellent troubleshooting and communication skills
- Ability to work independently and prioritize tasks