Job Description
Join our dynamic IT team in Austin's thriving tech hub! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. As a critical player in our operations, you'll ensure seamless digital experiences while solving complex challenges in a fast-paced environment. If you're a tech-savvy problem-solver ready to make an immediate impact, apply now to become part of Austin's most innovative IT team!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticket system with SLA-driven resolution
- Deploy and configure laptops, peripherals, and office systems
- Implement cybersecurity best practices and access controls
- Document IT processes and create user training materials
- Collaborate with vendors for hardware procurement and maintenance
- Support cloud services (O365, Azure) and mobile device management
- Perform system backups, updates, and security patches
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, SCCM, and Intune
- Strong troubleshooting skills across hardware, software, and network layers
- Experience with helpdesk tools (ServiceNow, Zendesk)
- Excellent communication and customer service abilities
- Ability to lift 25lbs and work in varied office environments
- Austin-based candidates preferred; immediate availability required