Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our digital infrastructure! We're seeking a tech-savvy professional to deliver exceptional technical support to our diverse user base. This is your chance to solve complex challenges, implement cutting-edge solutions, and grow your career in a fast-paced environment. If you're passionate about technology and thrive in collaborative settings, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain company devices (laptops, servers, printers)
- Install, configure, and troubleshoot Windows/macOS environments
- Document all IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and ensure compliance
- Support cloud services (Azure, O365) and backup systems
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification required
- Expert knowledge of Active Directory and Group Policy
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills