Job Description
Join our dynamic IT team in Oklahoma City and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. This immediate opening offers a competitive salary, comprehensive benefits package, and opportunities for professional growth in a collaborative environment. If you thrive in fast-paced settings and love solving complex technical puzzles, apply today and start making an immediate impact!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow with <24-hour resolution SLA
- Deploy and configure Windows 10/11 workstations and mobile devices
- Implement cybersecurity protocols including MFA and endpoint protection
- Document IT procedures and maintain asset inventory systems
- Collaborate with vendors for hardware/software procurement and maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ and/or Network+ certification required
- Proficiency in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Strong troubleshooting skills for network connectivity, printers, and peripherals
- Experience with ticketing systems (ServiceNow preferred)
- Excellent written/verbal communication and customer service skills
- Ability to lift 30 lbs and work occasional flexible hours