Job Description
Immediate Opening: IT Support Specialist in Boston, MA
Join NexusTech Solutions, a leading technology innovator, as we expand our Boston operations. We're seeking a highly skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a rare opportunity to make an immediate impact in a dynamic environment with competitive compensation and growth potential.
What You'll Love: Collaborative culture, cutting-edge technology, comprehensive benefits package, and the chance to solve complex challenges in a fast-paced setting.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site support
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware/software procurement
- Mentor junior IT staff and provide training to end-users
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Microsoft 365, and networking fundamentals
- CompTIA A+, Network+, or Security+ certification required
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Bachelor's degree in IT or related field preferred