Job Description
Join our award-winning IT team in the heart of Philadelphia! We're seeking a dynamic IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to make an immediate impact in a fast-paced environment while advancing your career with cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/GCP)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Provide Tier 2/3 support for VoIP systems and network devices
- Document SOPs and create knowledge base articles
- Lead IT projects including hardware refreshes and software migrations
- Monitor system performance using tools like SolarWinds and Nagios
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification
- Expertise in Windows 10/11, macOS, and Office 365
- Strong scripting skills (PowerShell/Bash)
- Experience with ticketing systems (ServiceNow/Jira)
- CCNA or equivalent networking knowledge
- Ability to lift 30 lbs and work flexible hours