Job Description
Join our dynamic IT team in Minneapolis and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. In this hybrid role, you'll troubleshoot hardware/software issues, optimize network performance, and implement cybersecurity best practices. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 2/3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain network equipment (firewalls, switches, VPN)
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
- Lead cybersecurity initiatives including patch management and endpoint protection
- Support AV systems and conference room technology
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in PowerShell scripting and automation
- Experience with ServiceNow or ITSM platforms
- Strong knowledge of TCP/IP networking and security protocols
- Ability to manage competing priorities in fast-paced environments
- Bachelor's degree in IT or related field preferred