Job Description
Join Innovatech Solutions as an IT Support Specialist and become the backbone of our thriving tech hub in Raleigh! We're seeking a passionate professional to deliver exceptional technical support to our dynamic team. With competitive compensation, comprehensive benefits, and opportunities for career advancement, this is your chance to grow while making tangible impact in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services
- Document incidents, solutions, and asset configurations using ITSM tools
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Conduct onboarding/offboarding processes for employees
- Maintain security protocols and ensure compliance with company policies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Certification in CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Exceptional problem-solving and communication skills
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)