Job Description
Join our dynamic IT team as a Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering competitive compensation and career advancement opportunities. If you're passionate about solving complex technical challenges and thrive in a collaborative environment, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage active directory, user accounts, and system permissions
- Install, configure, and maintain workstations, servers, and network infrastructure
- Develop and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health and proactively address potential vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a business environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong understanding of TCP/IP networking and security protocols
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks and work independently
- Bachelor's degree in Computer Science or related field preferred