Job Description
Join our award-winning IT team at Milwaukee Tech Solutions, where innovation meets exceptional service. We're seeking a passionate IT Support Specialist to deliver seamless technical assistance to our growing client base in Milwaukee and surrounding areas. Enjoy a collaborative environment with cutting-edge technology, competitive compensation, and clear career advancement paths.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and O365 environments
- Deploy and maintain endpoint security solutions including EDR and firewalls
- Document IT processes and create knowledge base articles
- Collaborate with vendors to resolve complex infrastructure challenges
- Support cloud migrations and hybrid infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA Security+ or equivalent certification required
- Expertise in network troubleshooting (TCP/IP, DNS, DHCP)
- Strong scripting skills (PowerShell/Bash preferred)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills