Job Description
Join our cutting-edge technology team in Oklahoma City as an IT Support Specialist! We're seeking a passionate tech enthusiast to deliver exceptional IT services to our growing client base. As a vital member of our operations team, you'll solve complex technical challenges while providing top-tier customer support. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic work environment. Apply today to become part of Oklahoma's premier IT solutions provider!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Provide Tier 2/3 support for network security and VPN systems
- Deploy and maintain endpoint security solutions (antivirus, encryption)
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of LAN/WAN networking principles
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and communication skills
- Ability to lift 50 lbs and work flexible hours