Job Description
Join TechSolutions Inc. as an IT Support Specialist and become the backbone of our dynamic team in Fort Worth! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your expertise makes a real impact. Help us innovate while advancing your career in one of Texas' most vibrant tech hubs!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy, configure, and manage Windows 10/11 enterprise environments
- Implement cybersecurity protocols and maintain system integrity
- Diagnose and resolve complex IT issues using ticketing systems
- Document SOPs and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate's degree in IT or CompTIA A+/Network+ certification
- 3+ years enterprise IT support experience
- Expertise in Active Directory, SCCM, and Intune
- Strong knowledge of cloud services (Azure/O365)
- Excellent troubleshooting and communication skills
- Experience with ServiceNow or Jira ticketing systems
- Ability to lift 25lbs and work flexible hours