Job Description
Join our dynamic team as an IT Support Specialist in the heart of Silicon Valley! We're seeking a tech-savvy professional to deliver exceptional technical support to our innovative workforce. As a key member of our IT department, you'll troubleshoot hardware/software issues, maintain network infrastructure, and ensure seamless digital experiences for 500+ employees. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in San Jose's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for desktops, laptops, printers, and mobile devices
- Install, configure, and troubleshoot Windows/macOS operating systems and business applications
- Manage Active Directory accounts, permissions, and security protocols
- Document technical issues and resolutions using ServiceNow ticketing system
- Collaborate with network and security teams on infrastructure projects
- Deliver user training on new technologies and best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of TCP/IP networking and security fundamentals
- Experience with Service Desk ticketing systems (Jira, ServiceNow)
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication skills with technical and non-technical audiences
- Ability to work independently and prioritize competing demands