Job Description
Are you the person everyone calls when their laptop won't connect or the printer is on the fritz? Do you have a knack for solving complex problems and a passion for helping others succeed?
Apex Tech Systems is looking for a dynamic IT Support Specialist to join our elite team in San Diego, CA. We pride ourselves on delivering exceptional technical solutions to a diverse portfolio of clients, and we need a dedicated professional to ensure our internal systems and client support run flawlessly.
In this role, you will be the face of our technical support department, bridging the gap between advanced technology and user needs. If you are ready to accelerate your career in a high-growth environment, we want to hear from you.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and remote desktop tools, resolving hardware, software, and network issues promptly.
- Configure, deploy, and maintain company hardware, including laptops, desktops, smartphones, and peripherals.
- Manage and maintain IT asset inventory, ensuring accurate tracking and timely replacement of obsolete equipment.
- Collaborate with the network engineering team to troubleshoot connectivity issues and implement security protocols.
- Conduct regular system updates, patch management, and routine backups to ensure business continuity and data integrity.
- Train employees on new software applications, security best practices, and company IT policies.
- Respond to help desk tickets in a timely manner, escalating complex issues to senior management when necessary.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent technical certification (CompTIA A+ or Network+ preferred).
- 2+ years of professional experience in IT support, Help Desk, or a similar technical support role.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent troubleshooting skills with the ability to diagnose and resolve hardware and software problems efficiently.
- Outstanding written and verbal communication skills; capable of explaining technical concepts to non-technical users.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).
- Ability to work independently and as part of a collaborative team in a fast-paced environment.