Job Description
Join our award-winning IT team at TechSolutions Inc. in Philadelphia, where innovation meets exceptional support. We're seeking a passionate IT Support Specialist to empower our growing team with seamless technology solutions. Enjoy competitive compensation, professional development opportunities, and a collaborative work environment in the heart of Philly's tech corridor.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, Azure)
- Deploy and troubleshoot network hardware (routers, switches, firewalls)
- Execute endpoint security protocols and vulnerability patching
- Document SOPs and maintain IT asset inventory systems
- Lead cross-departmental technology initiatives and training sessions
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong scripting skills (PowerShell, Python) and automation experience
- Proven incident management and ticketing system expertise (ServiceNow/Jira)
- Excellent communication skills and customer service aptitude
- Ability to lift 25 lbs for hardware installations