Job Description
Join our award-winning IT team in Colorado Springs! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our dynamic workforce. As a key member of our growing organization, you'll empower employees through seamless system support and innovative troubleshooting solutions. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS systems, peripherals, and mobile devices
- Manage Active Directory accounts, permissions, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with infrastructure team on system upgrades and maintenance
- Train staff on cybersecurity best practices and new technologies
Qualifications
- Associate's degree in IT or CompTIA A+ certification
- 3+ years of desktop support experience
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of LAN/WAN concepts and troubleshooting
- Experience with Service Desk software (e.g., Jira, ServiceNow)
- Excellent written/verbal communication skills