Job Description
Join our dynamic team as an IT Support Specialist in Kansas City! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA adherence
- Deploy and configure workstations, laptops, and mobile devices
- Administer Active Directory, Office 365, and cloud services
- Document IT processes and create knowledge base articles
- Collaborate with security team on vulnerability remediation
- Support AV installations and meeting room technology
Qualifications
- 3+ years in IT support/helpdesk environment
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows 10/11 and macOS administration
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs for equipment deployment
- Valid driver's license for occasional off-site support