Job Description
Join our innovative IT team in Charlotte, NC as an IT Support Specialist! We're a rapidly growing tech company seeking a passionate professional to deliver exceptional technical support to our 500+ employees. You'll be the first point of contact for troubleshooting hardware/software issues, implementing security protocols, and optimizing our digital infrastructure. Enjoy a collaborative culture, cutting-edge tools, and opportunities for professional growth. If you're ready to solve complex challenges and make an impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support for Windows/macOS systems, network connectivity, and cloud applications
- Diagnose and resolve hardware/software issues including printers, mobile devices, and VoIP systems
- Deploy and manage endpoint security solutions including antivirus and encryption
- Document incidents, solutions, and asset inventory in ServiceNow ticketing system
- Assist with onboarding/offboarding processes and software installations
- Collaborate with vendors for hardware repairs and system upgrades
- Conduct periodic system health checks and preventive maintenance
Qualifications
- 3+ years of experience in corporate IT support or help desk environments
- CompTIA A+ and/or Network+ certification required
- Proficiency in Active Directory, Office 365, and cloud services (Azure/GCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills with ability to troubleshoot complex issues
- Excellent communication and customer service abilities
- Basic knowledge of network infrastructure (switches, routers, firewalls)
- Valid North Carolina driver's license for occasional site visits