Job Description
Join TechNova Solutions as an IT Support Specialist in the heart of New York City! We're seeking a dynamic professional to deliver exceptional technical support to our growing team of innovators. This role offers the opportunity to work with cutting-edge technology while making a tangible impact on daily operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise truly matters.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ users
- Manage and maintain Active Directory, Azure AD, and cloud infrastructure
- Deploy and configure Windows 10/11 endpoints, mobile devices, and peripherals
- Collaborate with cybersecurity team on vulnerability remediation and access controls
- Document IT processes, SOPs, and knowledge base articles
- Support office AV systems, video conferencing, and cloud collaboration tools
- Lead IT projects including hardware refresh cycles and software migrations
Qualifications
- 3+ years of enterprise-level IT support experience with Windows/macOS environments
- CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of cloud services (Azure/O365) and SaaS applications
- Experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting skills with hardware diagnostics and network protocols
- Ability to communicate complex technical concepts to non-technical stakeholders