Job Description
Join CyberSecure Solutions as a key member of our IT Support team in El Paso, TX! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols across Windows/Linux environments
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior engineers on complex infrastructure projects
- Conduct employee training on cybersecurity best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud platforms
- Strong troubleshooting skills for Windows/Linux systems
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication skills in English and Spanish
- Ability to work flexible hours including occasional on-call duties