Job Description
Join TechNova Solutions, Boston's premier IT innovator, as we revolutionize enterprise technology! We're seeking a passionate IT Support Specialist to empower our dynamic team with seamless technical solutions. Enjoy hybrid work, cutting-edge tools, and growth opportunities in the heart of Boston's tech hub. Your expertise will directly impact our mission to deliver exceptional digital experiences.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and cloud service integrations
- Implement cybersecurity protocols and vulnerability assessments
- Collaborate with cross-functional teams on IT project deployments
- Document IT processes and maintain knowledge base articles
- Lead IT onboarding/offboarding for 150+ employees
- Optimize system performance and troubleshoot complex issues
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ or Security+ certification required
- Expertise in Windows 10/11, macOS, and Linux environments
- Proficient with Microsoft 365 and cloud migration tools
- Strong scripting skills (PowerShell/Bash) preferred
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication and problem-solving abilities