Job Description
NexTech Solutions is a forward-thinking technology firm looking for a dedicated IT Support Specialist to join our Houston team. We are committed to fostering an inclusive work environment where innovation thrives and employees are empowered to grow. In this pivotal role, you will be the face of our IT department, ensuring our staff has the tools and support they need to succeed.
You will be responsible for maintaining our high standards of technical excellence and delivering top-tier service to our internal stakeholders. If you are a problem solver with a passion for technology and a customer-first mindset, we want to hear from you.
Responsibilities
- Provide tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and resolve helpdesk tickets efficiently using ServiceNow, ensuring adherence to SLAs.
- Perform system imaging, deployment, and patch management for new and existing workstations.
- Collaborate with the infrastructure team to troubleshoot connectivity issues and maintain network security.
- Conduct onboarding and offboarding processes for new employees, ensuring proper asset allocation.
- Monitor system performance and proactively identify potential technical issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Certification such as CompTIA A+, Network+, or Security+ is highly desirable.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment.