Job Description
Are you ready to fuel the future of technology in the Entertainment Capital of the World?
Vegas Digital Systems is urgently hiring a dedicated IT Support Specialist to join our dynamic team in Las Vegas, NV. If you thrive in a fast-paced environment and have a passion for resolving complex technical issues, we want to hear from you immediately.
As an IT Support Specialist, you will be the front line of our technical support team, ensuring our employees have the tools they need to succeed. This role offers a competitive salary, comprehensive benefits, and the chance to work with cutting-edge technology.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Manage and maintain Active Directory user accounts and permissions.
- Install, configure, and troubleshoot desktops, laptops, and mobile devices.
- Monitor network performance and respond to alerts to ensure 99.9% uptime.
- Assist in the deployment of new hardware and software across the organization.
- Document all technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Certification such as CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator is a plus.
- Minimum 2 years of experience in IT support or help desk environments.
- Strong knowledge of Windows 10/11, Office 365, and Active Directory.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work flexible hours, including some evenings and weekends if necessary.