Job Description
Join our dynamic IT team in Atlanta as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This is an immediate opening for a full-time role offering competitive compensation and growth opportunities in a fast-paced environment.
At TechSolutions Inc., we pride ourselves on innovation and employee development. You'll work with cutting-edge technologies while providing critical support that keeps businesses running smoothly. If you're passionate about solving technical challenges and thrive in collaborative settings, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory, O365, and cloud infrastructure
- Document IT processes, procedures, and incident reports
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security protocols
Qualifications
- 3+ years of hands-on IT support experience
- Expert knowledge of Windows OS, Active Directory, and networking
- CompTIA A+/Network+ or equivalent certifications required
- Strong troubleshooting skills with hardware/software issues
- Experience with O365 and cloud services (Azure preferred)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize tasks