Job Description
Immediate Opening: IT Support Specialist in Washington DC
Join our cutting-edge team at TechFlow Solutions, where innovation meets exceptional service. We're seeking a passionate IT Support Specialist to deliver seamless technical assistance to our dynamic client base. This is a rare opportunity to make an immediate impact in a fast-paced environment with competitive compensation and growth potential.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues with minimal supervision
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document technical procedures and maintain IT asset inventory
- Collaborate with cross-functional teams on system optimization projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Linux administration
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Azure AD, Intune, and SCCM
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional on-call duties