Job Description
Join InnovateTech Solutions as an IT Support Specialist and become the backbone of our dynamic Columbus team! We're seeking a tech-savvy professional to deliver exceptional user support, optimize systems, and drive digital transformation. Enjoy a collaborative environment where your problem-solving skills directly impact business success. Immediate hire opportunity with competitive benefits and career growth.
Responsibilities
- Provide Tier 2/3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and maintain endpoint security solutions (Antivirus, EDR)
- Diagnose hardware/software issues via remote tools and on-site support
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects: workstation refreshes, network upgrades, and system migrations
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell, SCCM, and Intune management
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills with ability to translate technical concepts
- OSHA+ certified for hardware safety protocols