Job Description
Join our award-winning IT team in sunny San Diego! We're seeking a dynamic IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot complex issues, optimize system performance, and drive digital transformation initiatives. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols including endpoint protection and data encryption
- Support VoIP systems, mobile devices, and IoT integrations
- Create detailed documentation for SOPs and incident reports
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent technical credentials
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of cloud platforms (AWS/Azure) fundamentals
- Experience with ITSM platforms (ServiceNow/Jira) and ticketing systems
- Excellent troubleshooting skills with network diagnostics tools
- Valid California driver's license and reliable transportation