Job Description
Join Omaha Tech Solutions as a key player in our dynamic IT team! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Omaha and surrounding areas. Enjoy competitive compensation, modern work environment, and opportunities for professional growth. If you're ready to solve complex challenges and elevate user experiences, this is your next career move!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain Windows 10/11 systems and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on security initiatives
- Monitor system performance and optimize IT operations
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and Azure services
- Experience with Service Desk ticketing systems (Jira/ServiceNow)
- Strong troubleshooting skills for hardware and software issues
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities