Job Description
Join our dynamic IT team as an IT Support Specialist in Atlanta! We're seeking a passionate tech enthusiast to deliver exceptional user support and maintain our cutting-edge infrastructure. Work in a collaborative environment where your problem-solving skills directly impact business success. Enjoy competitive benefits, professional growth opportunities, and a central location near MARTA stations.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud service integrations
- Deploy and maintain Windows/macOS endpoints and mobile devices
- Document IT procedures and create knowledge base articles
- Collaborate with cybersecurity team on endpoint security protocols
- Support office AV systems and video conferencing setups
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years in IT support with Windows/macOS administration
- CompTIA A+/Network+ or equivalent certifications required
- Experience with SCCM/Intune and cloud management tools
- Strong troubleshooting skills for network connectivity issues
- Excellent verbal/written communication abilities
- Experience in ticketing systems (ServiceNow/Jira)
- Bachelor's degree in IT or related field preferred