Job Description
Join our award-winning IT team in Mesa, AZ as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. Work with cutting-edge technology while making a tangible impact on business operations.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud services (Azure/O365)
- Provide remote and on-site technical support for 100+ end-users
- Implement cybersecurity best practices and maintain system integrity
- Document technical procedures and maintain asset inventory
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Microsoft Active Directory and PowerShell scripting
- Strong troubleshooting skills with Windows/macOS/Linux systems
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Bachelor's degree in Computer Science or related field preferred