Job Description
Join our innovative team as an IT Support Specialist in Fresno! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment. If you're passionate about solving technical challenges and providing outstanding customer service, we want you on our team!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and resolve help desk tickets via ticketing system
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with cybersecurity protocols and access management
- Document procedures and create technical documentation
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+/Network+ certification preferred
- Experience with help desk software (ServiceNow, Zendesk)
- Valid California driver's license required