Job Description
Join our award-winning IT team at TechSolutions Inc. and become the backbone of our digital operations in sunny Tucson! We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing team. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where innovation thrives. Located in Tucson's tech hub, we offer flexible work arrangements and a commitment to work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, user accounts, and system permissions
- Deploy and maintain network infrastructure including switches and firewalls
- Provide Tier 2 support for cloud services (O365, Azure, AWS)
- Document technical procedures and update knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct security audits and implement best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong knowledge of cloud infrastructure (Azure/O365)
- Excellent troubleshooting skills for hardware/network issues
- Customer service mindset with ability to communicate technical concepts
- Bachelor's degree in IT or related field preferred