Job Description
Join our cutting-edge IT team in Detroit as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. This hybrid role combines on-site troubleshooting with remote assistance, offering dynamic challenges in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and the chance to work with state-of-the-art technology in Michigan's thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Diagnose and resolve network connectivity and VPN issues
- Document all IT incidents, changes, and solutions in ServiceNow
- Assist with cybersecurity awareness training and compliance
- Collaborate with vendors for hardware/software procurement
- Support cloud services (Microsoft 365, Azure) implementations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows OS (10/11) and Microsoft 365
- Strong knowledge of TCP/IP networking and security best practices
- Experience with ticketing systems (ServiceNow preferred)
- Excellent troubleshooting and communication skills
- Ability to work independently and prioritize tasks
- Relevant degree in IT or related field preferred