Job Description
Join our award-winning IT team at CyberSecure Solutions and become the backbone of our digital operations! We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing client base in El Paso. Enjoy a dynamic work environment with cutting-edge technology, competitive benefits, and opportunities for career advancement.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services
- Implement cybersecurity protocols and conduct security audits
- Train users on best practices for data protection and system usage
- Document technical procedures and maintain IT asset inventory
- Collaborate with vendors for equipment procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Azure AD, and cloud platforms
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Bachelor's degree in Computer Science or related field