Job Description
Join our dynamic IT team in Indianapolis as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to 150+ users across our growing organization. Enjoy a hybrid work model with competitive benefits, professional development opportunities, and a culture that values innovation. If you're passionate about solving technical challenges and enhancing user experiences, this is your next career move!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and O365 environments
- Deploy and maintain Windows 10/11 workstations and mobile devices
- Document IT processes and maintain service documentation
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and conduct vulnerability assessments
- Support AV systems and conference room technology
Qualifications
- 3+ years of IT support experience with Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and SCCM/MEM
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment maintenance